For subscription, connection, or order issues, start with a ticket in the user panel. Keep the details and support history together for follow-up.
Contact support about account issues by ticket, or check the guides for help with basic tasks.
Use a ticket for subscription import problems, connection troubleshooting, payment status checks, or refund questions. Sign in to the account related to the issue and describe what happened. Add any follow-up details and check replies in the same ticket.
No email address or Telegram contact is listed on this page, so there are no links to those channels. For help, submit a ticket through the user panel. If you can’t sign in, check the FAQs for steps and error messages.
Explain where the issue occurred, what happened, and what you’ve already tried. This is more helpful than simply saying “it doesn’t work.” Don’t share your account password or full subscription link.
No fixed response time is listed. Reply times depend on the current support queue, the complexity of the issue, and whether all necessary details are available. Order checks and connection troubleshooting may require case-specific review.
After submitting a ticket, return to the user panel to check its status and replies. If anything changes, add the latest error message or troubleshooting results to the same ticket to keep everything in one place. While you wait, use the Quick Start Guide to check the import and connection steps, or consult the Complete Manual for connection verification.